Data Protection

Crichd Privacy Policy — Your data is our responsibility

When you crichd you use it, protecting your privacy is our top priority. Here we explain clearly what information we collect, why we collect it, and how we keep it safe.

Last updated: 1 January 2026

Encrypted & secure

All your data is protected with SSL encryption

256-bit SSL Encryption
GDPR Agreed policy
256-bit SSL Encryption
0 Sale to Third Parties
24/7 Security Monitoring
100% Data transparency

01 Introduction

crichd A trusted online betting and casino platform in Bangladesh. We believe your personal information belongs to you. This privacy policy clearly explains crichd What information we collect, why we collect it, and how we keep it safe.

By using our platform, you agree to this Privacy Policy. We encourage you to read it in full before giving your consent. If you have any questions, feel free to reach out to our support team.

This Policy crichd's website, mobile application, and other services. We follow international data protection standards and comply with applicable laws in Bangladesh.

This Privacy Policy was last updated on 1 January 2026. If the policy changes, you will be notified at your registered email address.

02 What information we collect

crichd We only collect the information needed to deliver the best service and keep the platform secure. Collecting unnecessary data goes against our policy.

A) Information Provided Directly

Information you provide directly when registering or using our services:

  • Full name and date of birth
  • Email Address & Mobile Number
  • Current Address
  • National ID or Passport Number (for KYC verification)
  • Payment method details (bKash, Nagad, bank account)
  • Information provided when contacting support

B) Automatically collected information

Automatically collected while you use the platform:

  • IP Address & Device Type
  • Browser Information & Operating System
  • Login time and session information
  • Betting History & Game Logs
  • Navigation behaviour on the platform

C) Information received from third parties

  • Transaction confirmation details from the payment gateway
  • KYC results from identity verification service providers
  • Risk assessment data from fraud prevention services
Data type Purpose of Collection Mandatory?
Name & identity Account creation & KYC Yes
Email & mobile Contact & Security Yes
Payment Information Deposits & withdrawals Yes
IP & device Security & Fraud Prevention Automatic
Betting history Service improvement & responsible gaming Automatic

03 How we use your information

crichd Collected data is used only for its stated purpose. Your information is never used for anything else without your consent.

Primary Use

  • Account management: To complete the registration, login, and account verification process
  • Transaction Processing: For processing deposits, withdrawals, and bonuses
  • Customer support: To resolve your issues and provide support
  • Security assurance: To prevent fraud and unauthorized access
  • Legal compliance: To meet applicable legal and regulatory requirements

Secondary Use

  • To analyze user behavior and improve the overall platform experience
  • To send you relevant promotions and bonus offers (you can opt out at any time)
  • For responsible gaming monitoring and support
  • To identify and resolve technical issues on the platform

crichd We never sell or rent your personal information to third-party advertisers.

04 Cookie Policy

crichd This website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie type

  • Essential cookies: For login sessions, security tokens, and core functionality. Disabling these may cause the site to not work properly.
  • Functional cookies: Used to remember your preferences, such as language and theme.
  • Analytics cookies: To understand site traffic and user behaviour. This data is collected anonymously.
  • Security Cookies: To detect fraud and bot activity.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

05 Data sharing policy

crichd Your personal information is not shared with third parties — except in specific, necessary circumstances outlined below.

Limited sharing scenarios

  • Payment processor: Necessary information is shared with bKash, Nagad, and your bank to process transactions.
  • Identity verification agency: With regulated identity verification providers to complete KYC.
  • Legal obligation: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Fraud prevention: With relevant authorities to prevent active fraud or criminal activity.

Before sharing data with third parties crichd Ensuring they adhere to the same standards of privacy protection.

06 Data protection measures

Protecting Your Data crichd We employ industry-leading technical and administrative safeguards. Our security team monitors the platform around the clock.

  • 256-bit SSL Encryption: All data transmitted through the website and app is fully encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall protection: Advanced firewalls to prevent unauthorized access.
  • Secure Data Centers: All data is stored on secure servers accessible only to authorised personnel.
  • Regular security audits: Regular audits conducted by independent security experts.
  • Staff Training: All staff receive regular training on data protection.

No system on the internet is 100% secure. Keep your password strong and never share it with anyone. crichd We will never ask for your password over phone or email.

07 Your Rights

crichdUnder 's privacy policy, you have several important rights over your personal data.

Right to Access Your Data

You can request details on what personal information is stored about you.

Right to rectification

You can request corrections to any inaccurate or outdated information.

Right to erasure

You can request deletion of your data after your account is closed.

Right to restrict processing

You can object to the processing of certain data.

Data portability

You can request a download of your personal data.

Right to Opt Out of Marketing

You can opt out of promotional emails at any time.

To exercise any of the rights listed above support@crichd.betto send us an email. We typically respond within 30 business days.

08 Children's Privacy

crichd An 18+ platform. We do not knowingly collect information from anyone under 18. If a minor registers using false information and we are notified, all data associated with that account will be deleted immediately.

If you believe your child or any minor has registered on our platform, please contact us immediately support@crichd.betto contact us. We will act promptly.

crichd Believes in responsible gaming. We follow strict age verification procedures to protect minors.

09 Data retention period

crichd Your data is retained only for as long as necessary. All information is stored while your account remains active. Even after account closure, certain data may be retained for a defined period to meet legal obligations.

Data type Retention Period Reason
Account Information 5 years after account closure Legal Compliance
Financial transactions 7 Years Financial regulations
KYC documents 5 years Regulatory requirements
Communication Logs 2 years Dispute resolution
Technical logs 90 Days Security Monitoring
Marketing preferences Until consent is withdrawn User controls

Once the retention period expires, data is securely and permanently deleted or anonymized.

10 Policy Updates

crichd This privacy policy may be updated from time to time — due to regulatory changes, the introduction of new services, or technical improvements.

  • For significant changes, a notification will be sent to your registered email or displayed on the platform.
  • Minor updates will be reflected on this page with a revised date.
  • Continued use of the platform after a new policy is published will be considered acceptance of the updated terms.
  • If you do not agree to any changes in the policy, you will have the option to close your account.

Keep your email notifications enabled to stay updated on the latest policy changes.

11 Contact Us

For any questions, concerns, or to exercise your rights regarding our Privacy Policy, please get in touch. Our data protection team is always ready to help.

Email

Support@crichd.bet — We typically respond within 24 hours.

Live Chat

Log in to the platform and reach us directly via live chat.

Response Time

Privacy requests are responded to within 30 business days.

Why crichd's Privacy Policy Can Be Trusted

We protect your data not just in words, but through real, effective measures

End-to-End Encryption

Every piece of your data is protected with 256-bit SSL encryption from the moment it's sent to the moment it's stored — no one can intercept it along the way.

Secure KYC Process

Documents submitted for identity verification are stored securely and can only be accessed by authorized personnel.

No sale of personal data

Crichd never sells, rents, or trades your personal data to third parties — that is our core commitment.

In your control

You can manage your notification, marketing email, and cookie preferences directly from your account settings.

Transparent audit process

Independent security experts regularly review crichd's data protection systems and document their findings.

24/7 Privacy Support

Our Bengali-speaking support team is always here to help with any data protection concerns.

FAQs

Answers to frequently asked questions about our privacy policy

No, crichd does not store card numbers or complete payment details. All payments are processed through secure third-party payment gateways that are PCI-DSS compliant.

Some technical services (such as cloud storage or security software) may be provided by international companies. In such cases, crichd ensures that those providers comply with international data protection standards and that your information remains secure.

After account closure, you can request deletion of most of your data. However, financial transaction and KYC records must be retained for a set period due to legal obligations. Email support@crichd.bet for more details.

No. Your betting history is completely confidential. Information may only be disclosed to relevant authorities in cases of legal obligation or a court order.

Email support@crichd.bet immediately or reach us via live chat. Our security team will act quickly to secure your account. Change your password and enable 2FA right away.
Get started safely

Your data is secure — play with complete peace of mind

You now know about crichd's robust privacy policy and security measures. Register today and start your journey on Bangladesh's most trusted betting platform.

256-bit SSL secured No sale of personal data 24/7 Bangla support 18+ only
বাংলা